9 ways to fix patient access

Posted by Daniel Collins Thursday, December 22, 2016

There are lots of ways to fix patient access, but the focus is on better referral management

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

2. There is endless hype about the possibilities of data-driven health, but realistically, can data be harnessed to improve care coordination for a network of providers at risk? Read Becker’s article on "5 Things your data should tell you” to learn how.

3. For a typical healthcare system (200 providers, each with a panel of 2,000 patients), the average number of lost referrals is approximately 18,000 - resulting in $3.78 million in lost revenue. Read HFMA’s article on “The financial impact of losing referrals” to learn how preventing outmigration can be achieved and, most importantly, its impact on your organization.

4. The current state of specialty referrals is a cocktail of inefficient processes, fragmentation and poor outcomes. Read Becker’s article on “4 ways to fix referral management” to see how organizations are closing more gaps in care with data insights, convenient workflows and faster lead times.

5. Every ACO and at-risk organization in the country is trying to connect their preferred network of high quality providers – but how can they take advantage of digital scheduling when key partners are on diverse systems? Read Beckers article on “Building a preferred network: strategies for better patient access” to learn more.

6. Many population health efforts have enabled organizations to make tremendous strides in closing gaps in care. But the full potential is hampered by a glaring omission - with far reaching consequences. Read Becker’s article on “The last mile in population health” to learn how networks with full access to appointment inventory can streamline care coordination with greater convenience, higher completion rates and timelier care.

7. To help hospitals lower the rate of unnecessary readmissions, providers need an easy-to-use workflow for ED discharge that ensures a built-in scheduling process for patients with and without primary care physicians. Read Medical News’ article on “Lowering preventable readmission rates” to learn more.

8. No-shows are an inevitable part of reality for every healthcare practice. What is less obvious is that many of these can be prevented - with a solution that simultaneously improves staff and patient satisfaction. Read Health IT Outcomes’ article on “Reduce Lost Appointments By Aligning Digital Technology” to learn more.

9. The best technology in the world will never solve the challenges in today’s healthcare environment by itself. So, what are the additional factors that must function in parallel to advance patient access, care coordination, and population health outcomes? Read Becker’s article on “7 ways to improve employees’ technology adoption” to find out.

Topics: Care Coordination, Referral Management, Readmissions, Patient Engagement, Self-Scheduling, Scheduling, Patient Leakage, Patient Access, Data Analytics, Population Health, Patient Experience, Decision Support, Provider Utilization, Outmigration