Brad Veach

Marketing Manager at MyHealthDirect

Recent Posts

Three-Step Plan to Optimize Physician Capacity

Posted by Brad Veach on Thursday, September 21, 2017

There’s ongoing debate over whether we have a physician shortage looming in our future or not. Do we need to train more doctors? Or are we just inefficient? Obviously, something is awry and, as a result, American healthcare continues to rank poorly in comparison with other developed nations.

To add to the conundrum are some interesting statistics. In this study it was reported that roughly 75% of physicians say they are “overextended and overworked”. While another study revealed a mean no-show rate of 18.8%. Most physicians feel like they are operating at full capacity, while 18.8% of the appointments on their calendars never actually happen.

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How Humana Improved Access and Outcomes

Posted by Brad Veach on Tuesday, August 15, 2017

Humana was looking for a way to enhance access to specialists and improve clinical outcomes across their provider network with a digital solution. Typically, coordinating referrals across a disparate provider network has many challenges: long delays between referral order and actual appointment, identifying appropriate specialists, inefficient appointment coordination and scheduling, and inability to track data in real time.

These challenges lead to poor patient experience, diminished access to care, wasted time, negative clinical outcomes, and increased medical costs.

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5 benefits for IPAs when connected by a digital network

Posted by Brad Veach on Thursday, August 3, 2017

Independent physician associations have popped up all over and with good reason. They help doctors retain independence while collaborating with other practices and using their combined voice to achieve better leverage in the marketplace. Together they can work to negotiate contracts, reduce overhead and pursue business alliances.

Although strategic affiliation helps IPAs pursue business opportunities, how can they overcome the disparate nature of their alliance and meet the needs of their contractors and patients?

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How to close more gaps in care with digital care coordination

Posted by Brad Veach on Tuesday, July 18, 2017

Pay-for-performance incentives are impacting health plans’ bottom lines. To maximize these incentives, health plans need to improve quality scores by closing more gaps in care. Population health vendors have come a long way in identifying those gaps and then taking action to close them, but often times it all falls apart on the last step.

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Reduce wait times with a digital network

Posted by Brad Veach on Tuesday, June 27, 2017

The consequences of long wait times can be severe, especially for patients. Direct correlations can be drawn from longer waiting times to increased ED utilization. If the costs associated with unnecessary ED visits weren’t enough, add to that the cost of missed appointments. According to data collected by MyHealthDirect, included in a recent article published by The New England Journal of Medicine, the longer patients wait for an appointment, the greater the chance they won’t show up. The correlation couldn’t be clearer: long waits mean more no-shows.

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5 ways to reduce no-shows

Posted by Brad Veach on Tuesday, June 20, 2017

In a recent New York Times article, Dr. Barron Lerner, M.D, stated, “when I schedule tests and follow-up visits, I expect that they will occur. As such, one might assume that there are foolproof systems in place to ensure follow-up. Yet this is far from the case.” He goes on to say, “from a legal perspective, rescheduling needs to occur”.

Patients are missing appointments, and then they are taking legal action against their doctor when bad things happen. Clearly, reducing no-shows, especially for referral appointments, is vital to delivering quality health care. Moreover, failing to do so not only creates gaps in care, but also creates a dangerous legal gray area that it’s best to avoid.

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Close gaps in care with facility-based scheduling

Posted by Brad Veach on Tuesday, June 6, 2017

Ironically, for many people access to healthcare is “a pain in the neck”. Let’s face it, three-way calls are bad for business. No one likes to wait on hold, especially when nearly any other service or need can be met without this annoying process. This is bad enough, but add the awkwardness of speaking about private matters (e.g. mammograms or colonoscopies) and doing nothing becomes an attractive option.

Instead of getting the care they need, people are avoiding the healthcare system altogether. This leads to dangerous gaps in care, which result in significant health risks and ED visits that could have been avoided.

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How waitlist technology can optimize provider utilization

Posted by Brad Veach on Tuesday, May 16, 2017

No-shows are costly. This study in the Journal for Healthcare Quality found that the cost was $210 per missed appointment.

Dr. Barron Lerner, M.D, writes in the New York Times, “no-show rates range from 5 to 55 percent”. Even with a no-show rate at 20%, it’s easy to see how the costs can quickly grow to tremendous levels.

What can be done to fill at least some of these appointment slots – and recover the revenue?

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