Brad Veach

Marketing Manager at MyHealthDirect

Recent Posts

Empower online scheduling with business rules

Posted by Brad Veach on Tuesday, April 18, 2017

Chances are, if you ask a provider to open their schedule for patients and other providers to access at will, they’re going to say, “No”.

“But”, you might say, “this is going to bring more patients and more revenue to you and your practice!”

Doesn’t matter. The answer is still, “No”.

While it may seem confusing or hard to understand why a provider wouldn’t want more revenue, the truth is that they have good reasons to say no. If patients and other providers have unrestricted access to a provider’s calendar, then the provider loses control.

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Stop outmigration with digital care coordination

Posted by Brad Veach on Tuesday, April 4, 2017

For too many providers, first-time patients fail to become repeat patients. How can we create a system that keeps patients in-network and coming back?

For starters, we need to align our processes with the digital age. Healthcare in particular is characteristically behind the times when it comes to meeting consumer demands. For many healthcare providers, booking follow up visits for patients still relies on three-way phone calls or merely handing the patient a slip of paper with some contact info. Digitizing the care coordination process can fix these issues. Specifically, it can organize and streamline data across in-network providers, while keeping the scheduling process both simple and intuitive.

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Operationalizing Referral Management

Posted by Brad Veach on Tuesday, March 21, 2017

Many practices do their best to ensure specialty appointments are being scheduled by their patients, that attendance is being tracked and when possible, that follow-through care is actually being provided. But with most specialists on disparate systems, it can be nearly impossible.

This does not have to be the case.

When your network of preferred providers are connected through a centralized, cloud-based platform, EHR fragmentation and phone-based workflows no longer short circuit your business.

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What our customers say

Posted by Brad Veach on Tuesday, March 7, 2017

How long does it take your patients to get from a primary care physician to a specialist?

Many organizations don’t know. 

Patients, however, are fully aware of the frustration of being handed a slip of paper and told to schedule their own consult. 

As a true thought leader in patient experience, Humana has set a new standard of enterprise-wide patient access that addresses this very issue.

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Humana’s innovative approach to improve clinical outcomes

Posted by Brad Veach on Tuesday, February 14, 2017

Coordinating referrals across a disparate provider network is broken.

Long lead times, finding the right provider, efficiently coordinating care, and tracking the timeliness and completion of appointments are everyday obstacles.

These challenges create a time-consuming process, a poor patient experience and untimely access to care. As a result, many patients experience long delays or simply do not follow through on these referrals - correlating to lower clinical outcomes and increased medical costs.

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The top priorities for health plans in 2017

Posted by Brad Veach on Tuesday, February 7, 2017

Quality, cost management, and the consumer experience.

The top priorities for health plans have never been clearer. 

As a result, the urgency to close gaps in care is more important than ever. When your plan is connected through a digital network, appointments with healthcare providers on disparate systems is seamless, and offers surprising advantages:

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How ACOs can improve care coordination

Posted by Brad Veach on Wednesday, February 1, 2017

The hallmark of an Accountable Care Organization (ACO) is the ability to effectively move patients within a tight provider network to expand timely access to care and improve clinical outcomes. 

But if ACOs continue to rely on the traditional path-of-least resistance 3-way phone appointments, or force the patient to shoulder the burden of referral management - ACOs will struggle to reduce costs. Correcting this situation can improve quality measures while sharply enhancing the patient experience both for the consumer and for the practice coordinators.

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The rise of outpatient care

Posted by Brad Veach on Tuesday, December 13, 2016

Hospitals have a common challenge when it comes to outpatient care. Usage is up, and is only continuing to grow and demand more resources. There are a number of reasons this is happening. First of all, hospitals typically receive higher reimbursement rates from their outpatient departments when compared to physician offices. So naturally they want to divert care to these areas to maximize their reimbursement potential. Recent research from Definitive illustrates this point with the revelation that in 2014, over half of hospitals’ net patient revenue came from outpatient care.

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