Brad Veach

Marketing Manager at MyHealthDirect

Recent Posts

How to close more gaps in care with digital care coordination

Posted by Brad Veach on Tuesday, July 18, 2017

Pay-for-performance incentives are impacting health plans’ bottom lines. To maximize these incentives, health plans need to improve quality scores by closing more gaps in care. Population health vendors have come a long way in identifying those gaps and then taking action to close them, but often times it all falls apart on the last step.

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Reduce wait times with a digital network

Posted by Brad Veach on Tuesday, June 27, 2017

The consequences of long wait times can be severe, especially for patients. Direct correlations can be drawn from longer waiting times to increased ED utilization. If the costs associated with unnecessary ED visits weren’t enough, add to that the cost of missed appointments. According to data collected by MyHealthDirect, included in a recent article published by The New England Journal of Medicine, the longer patients wait for an appointment, the greater the chance they won’t show up. The correlation couldn’t be clearer: long waits mean more no-shows.

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5 ways to reduce no-shows

Posted by Brad Veach on Tuesday, June 20, 2017

In a recent New York Times article, Dr. Barron Lerner, M.D, stated, “when I schedule tests and follow-up visits, I expect that they will occur. As such, one might assume that there are foolproof systems in place to ensure follow-up. Yet this is far from the case.” He goes on to say, “from a legal perspective, rescheduling needs to occur”.

Patients are missing appointments, and then they are taking legal action against their doctor when bad things happen. Clearly, reducing no-shows, especially for referral appointments, is vital to delivering quality health care. Moreover, failing to do so not only creates gaps in care, but also creates a dangerous legal gray area that it’s best to avoid.

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Close gaps in care with facility-based scheduling

Posted by Brad Veach on Tuesday, June 6, 2017

Ironically, for many people access to healthcare is “a pain in the neck”. Let’s face it, three-way calls are bad for business. No one likes to wait on hold, especially when nearly any other service or need can be met without this annoying process. This is bad enough, but add the awkwardness of speaking about private matters (e.g. mammograms or colonoscopies) and doing nothing becomes an attractive option.

Instead of getting the care they need, people are avoiding the healthcare system altogether. This leads to dangerous gaps in care, which result in significant health risks and ED visits that could have been avoided.

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How waitlist technology can optimize provider utilization

Posted by Brad Veach on Tuesday, May 16, 2017

No-shows are costly. This study in the Journal for Healthcare Quality found that the cost was $210 per missed appointment.

Dr. Barron Lerner, M.D, writes in the New York Times, “no-show rates range from 5 to 55 percent”. Even with a no-show rate at 20%, it’s easy to see how the costs can quickly grow to tremendous levels.

What can be done to fill at least some of these appointment slots – and recover the revenue?

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Self-service in healthcare is a game changer

Posted by Brad Veach on Tuesday, May 2, 2017

When’s the last time you booked a flight without knowing how much it cost?

If you’re like most people your answer is probably, “What?! Are you crazy?!” – In the information age it’s easy to compare options and find the best flight at the lowest cost using online services. For most industries this is the norm; consumers have knowledge prior to purchase about what it includes, how much it costs, and even how it compares to other options. However, when it comes to healthcare, consumers are forced to make uninformed decisions, and the cost is often times closer to that of an all-inclusive cruise around the Caribbean rather than a single flight!

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Empower online scheduling with business rules

Posted by Brad Veach on Tuesday, April 18, 2017

Chances are, if you ask a provider to open their schedule for patients and other providers to access at will, they’re going to say, “No”.

“But”, you might say, “this is going to bring more patients and more revenue to you and your practice!”

Doesn’t matter. The answer is still, “No”.

While it may seem confusing or hard to understand why a provider wouldn’t want more revenue, the truth is that they have good reasons to say no. If patients and other providers have unrestricted access to a provider’s calendar, then the provider loses control.

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Stop outmigration with digital care coordination

Posted by Brad Veach on Tuesday, April 4, 2017

For too many providers, first-time patients fail to become repeat patients. How can we create a system that keeps patients in-network and coming back?

For starters, we need to align our processes with the digital age. Healthcare in particular is characteristically behind the times when it comes to meeting consumer demands. For many healthcare providers, booking follow up visits for patients still relies on three-way phone calls or merely handing the patient a slip of paper with some contact info. Digitizing the care coordination process can fix these issues. Specifically, it can organize and streamline data across in-network providers, while keeping the scheduling process both simple and intuitive.

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