Chris Lukasiak

Senior Vice President at MyHealthDirect

Recent Posts

What is Decision Support?

Posted by Chris Lukasiak on Wednesday, October 5, 2016

Is it possible to automate the process that guides patients to the right healthcare appointment?

The concept is often referred to by different names, such as decision support, guided search, intelligent scheduling and others.

While many providers offer a way to search for the clinically appropriate physician online, the purpose of decision support is to surface the best available appointment slot with the right physician.

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Online scheduling is no longer just a nice-to-have

Posted by Chris Lukasiak on Friday, September 9, 2016

Improving patient access is our mission. That’s our thing. It’s the reason our company exists. Make the scheduling experience easy. For everyone.

If you’ve ever tried to book an appointment, the above video illustrates an experience that nearly everyone can relate to. We won’t lie, it’s terrible. We’re here to change that.

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First impressions count: improving the patient experience

Posted by Chris Lukasiak on Thursday, August 18, 2016

It’s no surprise that 87% of healthcare leaders have noted patient satisfaction as the top priority for their organization (source: HIMSS 2015 Leadership Survey).

According to an Accenture report, the average time to complete a scheduling call was 8.1 minutes—three minutes longer than the national average call length. This call time also exceeds the cross-industry best practice of 3.7 minutes, topping both cable industry (5.4 minutes) and banking industry (3.7 minutes) averages.

The report also found that

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How can online appointment scheduling help Clinically Integrated Networks?

Posted by Chris Lukasiak on Thursday, June 30, 2016

Clinically Integrated Networks (CINs) exist to improve quality of care while controlling costs.

With the transition to value-based care, CINs help primary and specialty care physicians streamline care delivery, banding together to increase the value of their services. This advantage, however, depends on a simple assumption: that patients stay in network.

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How can online appointment scheduling elevate population health efforts?

Posted by Chris Lukasiak on Friday, June 10, 2016

Traditional care management relies on people. People who are typically involved in a routine of time-intensive tasks. Often, these are repetitive but require high-level involvement from a live operator.

Consider the standard model where care managers call patients to connect on care plans and needs, and then must perform multiple steps to coordinate the follow up referral appointment. 

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What if you could add 3 new patients every month?

Posted by Chris Lukasiak on Thursday, May 12, 2016

You can get most things you need online. Not just simple purchases like shoes, books or food, but booking flights, hotels and other complex transactions are things that we now take for granted.

Even hailing a taxi from your phone is normal for many consumers. It seems like almost everything is available online. Everything, that is, except scheduling a doctor visit.

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Are your providers at full capacity?

Posted by Chris Lukasiak on Tuesday, April 12, 2016

The AAMC predicts a shortage of 90,000 primary care physicians in the next decade and immediate action must be taken to train more doctors.

But here’s what the Robert Wood Johnson Foundation has to say, “if health systems did a better job of utilizing existing resources through more efficient practice models and better coordination, they could better meet patients’ needs.”

If this is possible, what does a better job actually look like? 

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