Daniel Collins

Director at MyHealthDirect

Recent Posts

Care coordination still reigns

Posted by Daniel Collins on Wednesday, January 25, 2017

Many people are still trying to interpret the executive order on the Affordable Care Act issued by President Trump on his first day in office. As a result, members of the health industry — particularly insurers — are nervous about its impact on their businesses, as well as the effect on the health care system in general. 

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What your EHR can’t do

Posted by Daniel Collins on Wednesday, January 11, 2017

An electronic health records system (EHR) is typically a healthcare organization’s largest IT investment. And generally by a wide margin.

EHRs have the potential to provide substantial benefits to physicians, clinic practices, and health care organizations. But when it comes to patient access, they are more limited than you realize.

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Look how HCA is using online scheduling

Posted by Daniel Collins on Friday, January 6, 2017


HCA Virginia Physicians is now offering online appointment scheduling in Richmond and Central Virginia. With a platform that is available 24/7, patients have control over when and how they schedule.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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When population health and patient engagement work together

Posted by Daniel Collins on Wednesday, November 30, 2016

The Population Health Alliance defines engagement as, “when an individual performs sustained actions toward achieving optimal health and well-being.” As an example, a person living with diabetes could be considered engaged when they “actively participate and collaborate in their treatment plan, expend effort learning as much as they can about their condition and practice routine self-care.”

With this in mind, how can population health efforts tap into the benefits of patient engagement? Our own Chris Lukasiak has a recent article in Beckers that attempts to answer this question.

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Scheduling online? Hint - ask your patients questions

Posted by Daniel Collins on Tuesday, November 8, 2016

Not all appointment types can be booked online. Nor should they be. But the majority of appointment types can be offered online. Especially for primary care like OBGYN, PCP, Peds, and basic Cardiology.

One reason they have not been offered online in the past is because providers have lacked the ability to guide patients to the right appointment types without first gathering the basic patient information by scheduling staff.

In other words, providers need a way to digitize the scheduler’s interview process before enabling the online application.

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Patient Access - it's about time

Posted by Daniel Collins on Thursday, November 3, 2016

The New York Times recently took a look at why the U.S. still trails many wealthy nations in access to care and argued that while the Affordable Care Act has helped reduce the number of uninsured Americans, it has done little to improve timely access to care:

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Closing the loop between PCPs and Specialists

Posted by Daniel Collins on Friday, October 21, 2016

"Simply assuming that once the referral is written it is going to happen is a bit Pollyannaish," says Dr. Albert Wu, a professor of health policy and management at Johns Hopkins University Bloomberg School of Public Health in Baltimore.

In fact, consider the following findings:

  • 25% - 50% of referring providers do not know if a referral is completed
  • Over 50% of referring providers do not communicate with receiving providers
  • 45% of receiving providers do not communicate back to referring provider

This isn’t just bad collaboration. Without a question, it leads to inefficiency: “Why are you here again?”

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