Matt Berns

Director of Data Science at MyHealthDirect

Recent Posts

Saving Lost Appointments

Posted by Matt Berns on Friday, January 20, 2017

When you have access to your scheduling data, you will often be surprised by the types of trends that emerge. 

We recently sat down with one of our partners, a large health system, and noticed an interesting trend in their scheduling history. 14.6% of all open inventory that remained unbooked at appointment time -  was at one point booked and then cancelled 72 hours before the start time. In other words, almost 15% of unfilled appointments were being canceled with a three-day notice.

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Improve patient scheduling with analytics

Posted by Matt Berns on Wednesday, October 26, 2016

When scheduler lead times and show rates are out of target range, it can be difficult to identify the root cause.

But if you can monitor the activity of your referral sources and targets, with the ability to drill down to the user/provider level, it is possible to know where to target behavior change.

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How referrals work today

Posted by Matt Berns on Friday, August 12, 2016

You would be hard pressed to understand the current landscape of specialty referrals without first reading the 2011 report by the Milbank Quarterly called Dropping the Baton: Specialty Referrals in the United States. It covers pretty much everything - from the history of referrals to the current processes - but most insightfully, the ongoing challenges that persist in the current system.  

It’s a dense read (the pdf is 30 pages) and can be intimidating to wade through. But just because it covers research material from over nearly four decades in five search databases doesn’t mean it has to be inaccessible! Below is a high level summary which condenses what’s not working, and why.

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What if you could improve referral capture by 25%

Posted by Matt Berns on Friday, May 27, 2016

Referral capture is a critical factor for health plans and health systems alike. It has tremendous implications for population health as well. But what exactly does it entail? You can think of referral capture as ensuring the patient is referred to the desired provider.

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Hacking Referrals: 4 Ways to Get It Right

Posted by Matt Berns on Tuesday, April 5, 2016

Referrals should not be left for the patient to make happen. Breakdowns and inefficiencies are inevitable when the process hinges on the patient following through on a slip of paper.

How can we improve the specialty-referral process? Here are 4 ways to “hack” the process:

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