Empower online scheduling with business rules

Posted by Brad Veach Tuesday, April 18, 2017

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Chances are, if you ask a provider to open their schedule for patients and other providers to access at will, they’re going to say, “No”.

“But”, you might say, “this is going to bring more patients and more revenue to you and your practice!”

Doesn’t matter. The answer is still, “No”.

While it may seem confusing or hard to understand why a provider wouldn’t want more revenue, the truth is that they have good reasons to say no. If patients and other providers have unrestricted access to a provider’s calendar, then the provider loses control. This is a nightmare scenario for many providers and practices. Much of the time, the smooth operation of their facility, and their day, relies on a set of rules that control what types of appointments happen and when. To allocate the right mix, practices have interview processes in place to prevent unwanted appointment scenarios from occurring. When we take a step back and look at the challenges that open access causes, the reluctance of the providers is fully warranted.

Don’t just open. Automate!
What providers need is a way to automate these scheduling protocols on a digital platform. Rather than having a person flipping through a binder of scheduling rules, a customized series of questions can be implemented to guide patients and referring providers to see and book only the proper appointment slots. Not only can existing rules be automated (improving efficiency), but the human errors that naturally happen will be eliminated by the precise logic of the rules engine.

MyHealthDirect has worked with thousands of providers to implement customized business rules that match their scheduling workflows. This has yielded inestimable improvement in their efficiency and helped ease provider hesitance to move their scheduling capabilities into the digital age.

We’ve taken our key learnings from our experiences with customers and condensed them down into a dedicated guide on how business rules empower online scheduling. When implementing any new technology, you want your providers to feel good about it. In this guide we discuss how to convert complex, back end rules into a simple, easy-to-use platform.

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Topics: Self-Scheduling, Scheduling, Patient Experience, Decision Support, Business Rules