The hallmark of an Accountable Care Organization (ACO) is the ability to effectively move patients within a tight provider network to expand timely access to care and improve clinical outcomes.
But if ACOs continue to rely on the traditional path-of-least resistance 3-way phone appointments, or force the patient to shoulder the burden of referral management - ACOs will struggle to reduce costs. Correcting this situation can improve quality measures while sharply enhancing the patient experience both for the consumer and for the practice coordinators.
ACOs depend upon a strong provider network. But the lack of interoperability of EHRs and Practice Management Systems between providers does not seem to be getting any better. A solution is necessary that ties disparate systems together under a singular and ACO-specific brand name. Referral coordinators need access to in-network provider’s schedules with an “easy button” to schedule appointments.
Likewise, consumers are demanding the same convenience they find booking flights, dinner reservations, or a hotel room (on their terms during non-business hours) when booking health care.
Download our new guide to learn the strategies that ACOs can leverage for better care coordination.