Operationalizing Referral Management

Posted by Brad Veach Tuesday, March 21, 2017

Many practices do their best to ensure specialty appointments are being scheduled by their patients, that attendance is being tracked and when possible, that follow-through care is actually being provided. But with most specialists on disparate systems, it can be nearly impossible.

This does not have to be the case.

When your network of preferred providers are connected through a centralized, cloud-based platform, EHR fragmentation and phone-based workflows no longer short circuit your business.

With a single platform for patient access, organizations can operationalize each part of the referral management workflow.

It is one thing to be able to identify the right provider. But being able to schedule the soonest on-the-spot visit with a click is what referral coordinators get excited about.

In fact, referral coordinators refer to this as the “Open Table” for physician offices because they can simply click on availability to the most convenient providers across the network. No more holding on the phone or waiting for a return call.

Download our latest case study to learn how a leading health plan cut lead times in half when coordinating care through a digitally connected network of providers.

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Topics: Health Plans, Care Coordination, Referral Management, Patient Access, Video, Patient Experience, Lead Times, Provider Utilization, Quality, Provider Networks