Three-Step Plan to Optimize Physician Capacity

Posted by Brad Veach on Thursday, September 21, 2017

There’s ongoing debate over whether we have a physician shortage looming in our future or not. Do we need to train more doctors? Or are we just inefficient? Obviously, something is awry and, as a result, American healthcare continues to rank poorly in comparison with other developed nations.

To add to the conundrum are some interesting statistics. In this study it was reported that roughly 75% of physicians say they are “overextended and overworked”. While another study revealed a mean no-show rate of 18.8%. Most physicians feel like they are operating at full capacity, while 18.8% of the appointments on their calendars never actually happen.

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How waitlist technology can optimize provider utilization

Posted by Brad Veach on Tuesday, May 16, 2017

No-shows are costly. This study in the Journal for Healthcare Quality found that the cost was $210 per missed appointment.

Dr. Barron Lerner, M.D, writes in the New York Times, “no-show rates range from 5 to 55 percent”. Even with a no-show rate at 20%, it’s easy to see how the costs can quickly grow to tremendous levels.

What can be done to fill at least some of these appointment slots – and recover the revenue?

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Humana’s innovative approach to improve clinical outcomes

Posted by Brad Veach on Tuesday, February 14, 2017

Coordinating referrals across a disparate provider network is broken.

Long lead times, finding the right provider, efficiently coordinating care, and tracking the timeliness and completion of appointments are everyday obstacles.

These challenges create a time-consuming process, a poor patient experience and untimely access to care. As a result, many patients experience long delays or simply do not follow through on these referrals - correlating to lower clinical outcomes and increased medical costs.

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Saving Lost Appointments

Posted by Matt Berns on Friday, January 20, 2017

When you have access to your scheduling data, you will often be surprised by the types of trends that emerge. 

We recently sat down with one of our partners, a large health system, and noticed an interesting trend in their scheduling history. 14.6% of all open inventory that remained unbooked at appointment time -  was at one point booked and then cancelled 72 hours before the start time. In other words, almost 15% of unfilled appointments were being canceled with a three-day notice.

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How to optimize provider utilization

Posted by Josh Taylor on Tuesday, November 15, 2016

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Scheduling online? Hint - ask your patients questions

Posted by Daniel Collins on Tuesday, November 8, 2016

Not all appointment types can be booked online. Nor should they be. But the majority of appointment types can be offered online. Especially for primary care like OBGYN, PCP, Peds, and basic Cardiology.

One reason they have not been offered online in the past is because providers have lacked the ability to guide patients to the right appointment types without first gathering the basic patient information by scheduling staff.

In other words, providers need a way to digitize the scheduler’s interview process before enabling the online application.

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Improve patient scheduling with analytics

Posted by Matt Berns on Wednesday, October 26, 2016

When scheduler lead times and show rates are out of target range, it can be difficult to identify the root cause.

But if you can monitor the activity of your referral sources and targets, with the ability to drill down to the user/provider level, it is possible to know where to target behavior change.

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Are your providers at full capacity?

Posted by Chris Lukasiak on Tuesday, April 12, 2016

The AAMC predicts a shortage of 90,000 primary care physicians in the next decade and immediate action must be taken to train more doctors.

But here’s what the Robert Wood Johnson Foundation has to say, “if health systems did a better job of utilizing existing resources through more efficient practice models and better coordination, they could better meet patients’ needs.”

If this is possible, what does a better job actually look like? 

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