Digital Care Coordination is the Future of Healthcare

Posted by Brad Veach on Tuesday, October 10, 2017

Digital care coordination is the application of smart technology to improve the appointment-making experience for healthcare patients and providers, and there is no question that every practice will someday embrace it. The myriad of short- and long-term benefits of the technology, as described below, far outweigh any growing pains and start-up costs.

Read More

How to close more gaps in care with digital care coordination

Posted by Brad Veach on Tuesday, July 18, 2017

Pay-for-performance incentives are impacting health plans’ bottom lines. To maximize these incentives, health plans need to improve quality scores by closing more gaps in care. Population health vendors have come a long way in identifying those gaps and then taking action to close them, but often times it all falls apart on the last step.

Read More

Reduce wait times with a digital network

Posted by Brad Veach on Tuesday, June 27, 2017

The consequences of long wait times can be severe, especially for patients. Direct correlations can be drawn from longer waiting times to increased ED utilization. If the costs associated with unnecessary ED visits weren’t enough, add to that the cost of missed appointments. According to data collected by MyHealthDirect, included in a recent article published by The New England Journal of Medicine, the longer patients wait for an appointment, the greater the chance they won’t show up. The correlation couldn’t be clearer: long waits mean more no-shows.

Read More

5 ways to reduce no-shows

Posted by Brad Veach on Tuesday, June 20, 2017

In a recent New York Times article, Dr. Barron Lerner, M.D, stated, “when I schedule tests and follow-up visits, I expect that they will occur. As such, one might assume that there are foolproof systems in place to ensure follow-up. Yet this is far from the case.” He goes on to say, “from a legal perspective, rescheduling needs to occur”.

Patients are missing appointments, and then they are taking legal action against their doctor when bad things happen. Clearly, reducing no-shows, especially for referral appointments, is vital to delivering quality health care. Moreover, failing to do so not only creates gaps in care, but also creates a dangerous legal gray area that it’s best to avoid.

Read More

Stop outmigration with digital care coordination

Posted by Brad Veach on Tuesday, April 4, 2017

For too many providers, first-time patients fail to become repeat patients. How can we create a system that keeps patients in-network and coming back?

For starters, we need to align our processes with the digital age. Healthcare in particular is characteristically behind the times when it comes to meeting consumer demands. For many healthcare providers, booking follow up visits for patients still relies on three-way phone calls or merely handing the patient a slip of paper with some contact info. Digitizing the care coordination process can fix these issues. Specifically, it can organize and streamline data across in-network providers, while keeping the scheduling process both simple and intuitive.

Read More

Operationalizing Referral Management

Posted by Brad Veach on Tuesday, March 21, 2017

 

Many practices do their best to ensure specialty appointments are being scheduled by their patients, that attendance is being tracked and when possible, that follow-through care is actually being provided. But with most specialists on disparate systems, it can be nearly impossible.

This does not have to be the case.

When your network of preferred providers are connected through a centralized, cloud-based platform, EHR fragmentation and phone-based workflows no longer short circuit your business.

Read More

What our customers say

Posted by Brad Veach on Tuesday, March 7, 2017

 

How long does it take your patients to get from a primary care physician to a specialist?

Many organizations don’t know. 

Patients, however, are fully aware of the frustration of being handed a slip of paper and told to schedule their own consult. 

As a true thought leader in patient experience, Humana has set a new standard of enterprise-wide patient access that addresses this very issue.

Read More

How ACOs can improve care coordination

Posted by Brad Veach on Wednesday, February 1, 2017

The hallmark of an Accountable Care Organization (ACO) is the ability to effectively move patients within a tight provider network to expand timely access to care and improve clinical outcomes. 

But if ACOs continue to rely on the traditional path-of-least resistance 3-way phone appointments, or force the patient to shoulder the burden of referral management - ACOs will struggle to reduce costs. Correcting this situation can improve quality measures while sharply enhancing the patient experience both for the consumer and for the practice coordinators.

Read More

Subscribe to Email Updates

Most Popular Posts


Featured Video

 Click to Watch