How Humana Improved Access and Outcomes

Posted by Brad Veach on Tuesday, August 15, 2017

Humana was looking for a way to enhance access to specialists and improve clinical outcomes across their provider network with a digital solution. Typically, coordinating referrals across a disparate provider network has many challenges: long delays between referral order and actual appointment, identifying appropriate specialists, inefficient appointment coordination and scheduling, and inability to track data in real time.

These challenges lead to poor patient experience, diminished access to care, wasted time, negative clinical outcomes, and increased medical costs.

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How health plans can use self-scheduling

Posted by Mary Tackbary, RN, MSN on Tuesday, May 9, 2017

No one can argue that self-scheduling of provider appointments is a bad idea. It is like Uber – once someone does it, they keep doing it and won’t go back to the old way. It provides a convenient and fast way to book appointments and corrects a persistent source of frustration and complaints related to access. And as a bonus it improves quality and reduces costs.

However, it isn’t easy for a health plan to determine the best role they should play with this technology. There are many options:

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Improve patient scheduling with analytics

Posted by Matt Berns on Wednesday, October 26, 2016

When scheduler lead times and show rates are out of target range, it can be difficult to identify the root cause.

But if you can monitor the activity of your referral sources and targets, with the ability to drill down to the user/provider level, it is possible to know where to target behavior change.

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What if you could improve completion rates by 5x?

Posted by Brad Veach on Tuesday, July 12, 2016

As more emphasis is placed on preventative care, health plans are deploying population health tactics to better serve their members. Call centers remain a steady player in these new strategic approaches, but plenty of areas are open for improvement.

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How to reduce no-shows with data

Posted by Daniel Collins on Wednesday, April 27, 2016

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Hacking Referrals: 4 Ways to Get It Right

Posted by Matt Berns on Tuesday, April 5, 2016

Referrals should not be left for the patient to make happen. Breakdowns and inefficiencies are inevitable when the process hinges on the patient following through on a slip of paper.

How can we improve the specialty-referral process? Here are 4 ways to “hack” the process:

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Visit MyHealthDirect at HIMSS16 in Las Vegas

Posted by MyHealthDirect on Tuesday, February 23, 2016

We are looking forward to participating at the HIMSS16 Annual Conference & Exhibition from February 29 – March 4 in Las Vegas, NV.  If you will be attending, be sure to visit us at booth #3832 to discover how smart technology is reducing patient readmissions. This will be an opportunity to meet with specialists from both MyHealthDirect as well as Microsoft and see first hand how our referral and scheduling advancements, safely and securely deployed on Microsoft Azure, are improving patient outcomes and minimizing readmissions for some of the nation’s largest health systems and health plans.

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4 Ways Enabling Member Self-Scheduling Benefits Health Plans

Posted by MyHealthDirect on Thursday, February 4, 2016

Creating simple ways for health plan members to navigate the healthcare system is critical to the success and competitive advantage of health plans looking to differentiate their offerings and raise member satisfaction. Real-time online tools that help members find and schedule the care they need most at a convenient time and place that works for them is something every health plan should consider. Healthcare consumerism is changing the strategies for winning member satisfaction through digital self-service and health plans need to adapt.  Below are 4 key benefits of enabling member self-scheduling services:

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