Are your web analytics telling you what you need to know?

Posted by Brad Veach on Tuesday, October 24, 2017

Metrics are important. And when it comes to providing a service, conversions are one of the most crucial metrics to understand. Analyzing your data, understanding your results and comparing them against a benchmark for success is a critical process to growth. Analytics provide you with essential information needed to understand the funnel of activity by your consumer, what’s working and what isn’t. With new tools becoming available for healthcare like digital care coordination, the need to track consumers’ web traffic is even more important. With online scheduling in place, healthcare websites can actively track conversions and see how many visits turn into booked appointments. To look at this the right way, healthcare organizations need to take a page out of the retailers’ web analytics book.

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Reduce wait times with a digital network

Posted by Brad Veach on Tuesday, June 27, 2017

The consequences of long wait times can be severe, especially for patients. Direct correlations can be drawn from longer waiting times to increased ED utilization. If the costs associated with unnecessary ED visits weren’t enough, add to that the cost of missed appointments. According to data collected by MyHealthDirect, included in a recent article published by The New England Journal of Medicine, the longer patients wait for an appointment, the greater the chance they won’t show up. The correlation couldn’t be clearer: long waits mean more no-shows.

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What our customers say

Posted by Brad Veach on Tuesday, March 7, 2017

 

How long does it take your patients to get from a primary care physician to a specialist?

Many organizations don’t know. 

Patients, however, are fully aware of the frustration of being handed a slip of paper and told to schedule their own consult. 

As a true thought leader in patient experience, Humana has set a new standard of enterprise-wide patient access that addresses this very issue.

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Humana’s innovative approach to improve clinical outcomes

Posted by Brad Veach on Tuesday, February 14, 2017

Coordinating referrals across a disparate provider network is broken.

Long lead times, finding the right provider, efficiently coordinating care, and tracking the timeliness and completion of appointments are everyday obstacles.

These challenges create a time-consuming process, a poor patient experience and untimely access to care. As a result, many patients experience long delays or simply do not follow through on these referrals - correlating to lower clinical outcomes and increased medical costs.

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Saving Lost Appointments

Posted by Matt Berns on Friday, January 20, 2017

When you have access to your scheduling data, you will often be surprised by the types of trends that emerge. 

We recently sat down with one of our partners, a large health system, and noticed an interesting trend in their scheduling history. 14.6% of all open inventory that remained unbooked at appointment time -  was at one point booked and then cancelled 72 hours before the start time. In other words, almost 15% of unfilled appointments were being canceled with a three-day notice.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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The rise of outpatient care

Posted by Brad Veach on Tuesday, December 13, 2016

Hospitals have a common challenge when it comes to outpatient care. Usage is up, and is only continuing to grow and demand more resources. There are a number of reasons this is happening. First of all, hospitals typically receive higher reimbursement rates from their outpatient departments when compared to physician offices. So naturally they want to divert care to these areas to maximize their reimbursement potential. Recent research from Definitive illustrates this point with the revelation that in 2014, over half of hospitals’ net patient revenue came from outpatient care.

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How to optimize provider utilization

Posted by Josh Taylor on Tuesday, November 15, 2016

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