Empower online scheduling with business rules

Posted by Brad Veach on Tuesday, April 18, 2017

Chances are, if you ask a provider to open their schedule for patients and other providers to access at will, they’re going to say, “No”.

“But”, you might say, “this is going to bring more patients and more revenue to you and your practice!”

Doesn’t matter. The answer is still, “No”.

While it may seem confusing or hard to understand why a provider wouldn’t want more revenue, the truth is that they have good reasons to say no. If patients and other providers have unrestricted access to a provider’s calendar, then the provider loses control.

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What your EHR can’t do

Posted by Daniel Collins on Wednesday, January 11, 2017

An electronic health records system (EHR) is typically a healthcare organization’s largest IT investment. And generally by a wide margin.

EHRs have the potential to provide substantial benefits to physicians, clinic practices, and health care organizations. But when it comes to patient access, they are more limited than you realize.

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Patient Experience 2.0

Posted by Evan Miles on Wednesday, December 28, 2016

 

How are the top health systems in the country redesigning Patient Experience (PX) today?

Jarrard, a healthcare communications firm, has a new study which surveyed more than 100 of the nation’s top health systems – including non-profit, investor-owned, children’s hospitals, academic medical centers, regional and national systems — and one theme consistently emerged: forward-thinking health systems are expanding their concept of PX well beyond the world of inpatient care.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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Patient Access - it's about time

Posted by Daniel Collins on Thursday, November 3, 2016

The New York Times recently took a look at why the U.S. still trails many wealthy nations in access to care and argued that while the Affordable Care Act has helped reduce the number of uninsured Americans, it has done little to improve timely access to care:

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What is Decision Support?

Posted by Chris Lukasiak on Wednesday, October 5, 2016

Is it possible to automate the process that guides patients to the right healthcare appointment?

The concept is often referred to by different names, such as decision support, guided search, intelligent scheduling and others.

While many providers offer a way to search for the clinically appropriate physician online, the purpose of decision support is to surface the best available appointment slot with the right physician.

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