Digital Care Coordination is the Future of Healthcare

Posted by Brad Veach on Tuesday, October 10, 2017

Digital care coordination is the application of smart technology to improve the appointment-making experience for healthcare patients and providers, and there is no question that every practice will someday embrace it. The myriad of short- and long-term benefits of the technology, as described below, far outweigh any growing pains and start-up costs.

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How to close more gaps in care with digital care coordination

Posted by Brad Veach on Tuesday, July 18, 2017

Pay-for-performance incentives are impacting health plans’ bottom lines. To maximize these incentives, health plans need to improve quality scores by closing more gaps in care. Population health vendors have come a long way in identifying those gaps and then taking action to close them, but often times it all falls apart on the last step.

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Close gaps in care with facility-based scheduling

Posted by Brad Veach on Tuesday, June 6, 2017

Ironically, for many people access to healthcare is “a pain in the neck”. Let’s face it, three-way calls are bad for business. No one likes to wait on hold, especially when nearly any other service or need can be met without this annoying process. This is bad enough, but add the awkwardness of speaking about private matters (e.g. mammograms or colonoscopies) and doing nothing becomes an attractive option.

Instead of getting the care they need, people are avoiding the healthcare system altogether. This leads to dangerous gaps in care, which result in significant health risks and ED visits that could have been avoided.

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