Like many healthcare organizations today, The Iowa Clinic, which is the largest independent, physician-owned multi-specialty group in Central Iowa, was looking for a way to improve access to care for its patients.Read More
For decades, most patients have made appointments by calling their physician’s office. But now that is all beginning to change. In the age of smartphones, where consumer-centric technology is ever-present, health systems are starting to adapt. Patient self-scheduling is on the rise. In fact, a recent study by Accenture estimates that 66% of US health systems will offer patient self-scheduling by the end of 2019. The primary reason? A better patient experience. For example, the same Accenture study also shows that 77 percent of patients think the ability to book, change or cancel appointments online is important.Read More
Patient portals are becoming a mainstay of how healthcare providers connect with patients. However, patient adoption can be challenging – if only for the reason that it’s another username and password for the patient to remember (we all have too many of those!).
When seeking to make a patient portal as useful and attractive as possible, access is paramount. Access to medical records, past appointment information, prescriptions, etc… are all important, but many portals leave out the most important thing – access to providers.Read More
Metrics are important. And when it comes to providing a service, conversions are one of the most crucial metrics to understand. Analyzing your data, understanding your results and comparing them against a benchmark for success is a critical process to growth. Analytics provide you with essential information needed to understand the funnel of activity by your consumer, what’s working and what isn’t. With new tools becoming available for healthcare like digital care coordination, the need to track consumers’ web traffic is even more important. With online scheduling in place, healthcare websites can actively track conversions and see how many visits turn into booked appointments. To look at this the right way, healthcare organizations need to take a page out of the retailers’ web analytics book.Read More
Digital care coordination is the application of smart technology to improve the appointment-making experience for healthcare patients and providers, and there is no question that every practice will someday embrace it. The myriad of short- and long-term benefits of the technology, as described below, far outweigh any growing pains and start-up costs.Read More
Undoubtedly, EHRs provide a tremendous step forward for healthcare. They help improve quality, efficiency, operations, safety, and ultimately the care provided to patients. Data suggests that providers and health systems are fond of them as well. As of 2015, nearly 9 out of 10 office-based physicians had adopted an EHR (HealthIT.gov). And according to a report by SK&A, 67% of all providers reported using an EHR in March of 2017. Clearly, EHRs are delivering high value, yet, there is a rub – the cost. In fact, the vast majority of providers categorize EHR spending as one of their biggest line items and they expect it only to increase.Read More
Ironically, for many people access to healthcare is “a pain in the neck”. Let’s face it, three-way calls are bad for business. No one likes to wait on hold, especially when nearly any other service or need can be met without this annoying process. This is bad enough, but add the awkwardness of speaking about private matters (e.g. mammograms or colonoscopies) and doing nothing becomes an attractive option.
Instead of getting the care they need, people are avoiding the healthcare system altogether. This leads to dangerous gaps in care, which result in significant health risks and ED visits that could have been avoided.Read More