Guiding Patients to the Right Care

Posted by Brad Veach on Wednesday, April 25, 2018

As consumerism and value based initiatives continue to change the landscape of healthcare, access to care has become a key part of the new paradigm. However, opening access without a specific strategy or without the proper protections in place often creates more challenges than it solves.

What patients really need is access to the right care.

This means the goals of the provider organization must be aligned with their resources in an intentional way. Whether it’s a patient self-scheduling, a care coordinator scheduling a referral, or a call center agent helping a patient find a provider, care delivery must be mapped to the patient’s needs. In our experience, we’ve learned this doesn’t happen by chance. Instead it takes a concerted, strategic effort, complemented with smart technology, to bring the pieces together to provide a navigable care network.

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Three-Step Plan to Optimize Physician Capacity

Posted by Brad Veach on Thursday, September 21, 2017

There’s ongoing debate over whether we have a physician shortage looming in our future or not. Do we need to train more doctors? Or are we just inefficient? Obviously, something is awry and, as a result, American healthcare continues to rank poorly in comparison with other developed nations.

To add to the conundrum are some interesting statistics. In this study it was reported that roughly 75% of physicians say they are “overextended and overworked”. While another study revealed a mean no-show rate of 18.8%. Most physicians feel like they are operating at full capacity, while 18.8% of the appointments on their calendars never actually happen.

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