The Digital Front Door: Key Takeaways from HCIC 2018

Posted by Brad Veach on Thursday, November 15, 2018

The 22nd Annual Greystone.net Healthcare Internet Conference (HCIC) took place last week in Scottsdale, Arizona, and we had the pleasure to not only attend, but participate as a speaker alongside our partners from The Iowa Clinic. From conversations with hospital and health system leadership to the question and answer session at our own speaking engagement, we left the event with a very clear lens of how technology is rapidly transforming our industry. Here are our top five key takeaways: 

Read More

What We're Reading: September Edition

Posted by Carolyn Edwards on Wednesday, October 3, 2018

September was certainly a busy month for healthcare news—and not just because of the highly anticipated and awe-inspiring Apple Watch updates. Some of the biggest players in the healthcare industry, including HCA and Cerner, have announced changes in leadership, and we’ve seen healthcare organizations from either end of the spectrum publish survey data and results that pose some interesting questions.

Here are a few stories from September we feel are worth sharing. Happy reading!

Read More

Success Story: The Iowa Clinic Enables Patient Self-Scheduling with MyHealthDirect

Posted by Carolyn Edwards on Wednesday, September 19, 2018

Like many healthcare organizations today, The Iowa Clinic, which is the largest independent, physician-owned multi-specialty group in Central Iowa, was looking for a way to improve access to care for its patients. 

Read More

Millennials: The Driving Force for Healthcare Innovation

Posted by Carolyn Edwards on Wednesday, August 1, 2018

Our very own CEO, Tom Cox, recently caught up with the Nashville Business Journal about the changing landscape of consumer-driven healthcare. In this conversation, Cox called out millennials as one of the main forces shaping the technological innovation and progress we’ve seen in the industry thus far.

Read More

Key Takeaways from the 2018 Healthcare Call Center Conference

Posted by Carolyn Edwards on Wednesday, July 25, 2018

We recently attended Healthcare Call Center’s Annual Conference in Pittsburgh, and had the opportunity to discuss with business leaders and industry heads some of the biggest challenges and opportunities in the healthcare call center world. This year’s event hosted the largest number of physician practice call centers in attendance since the conference’s inception 30 years ago, and it’s no wonder. With call centers playing a critical role in the healthcare ecosystem, more executives are realizing that these centers are on the front line and critical to the patient experience.

Read More

The Big Picture of Patient Self-Scheduling

Posted by Brad Veach on Tuesday, January 23, 2018

For decades, most patients have made appointments by calling their physician’s office. But now that is all beginning to change. In the age of smartphones, where consumer-centric technology is ever-present, health systems are starting to adapt. Patient self-scheduling is on the rise. In fact, a recent study by Accenture estimates that 66% of US health systems will offer patient self-scheduling by the end of 2019. The primary reason? A better patient experience. For example, the same Accenture study also shows that 77 percent of patients think the ability to book, change or cancel appointments online is important. 

Read More

Intelligent Scheduling from Behind a Portal

Posted by Brad Veach on Tuesday, December 5, 2017

Patient portals are becoming a mainstay of how healthcare providers connect with patients. However, patient adoption can be challenging – if only for the reason that it’s another username and password for the patient to remember (we all have too many of those!).

When seeking to make a patient portal as useful and attractive as possible, access is paramount. Access to medical records, past appointment information, prescriptions, etc… are all important, but many portals leave out the most important thing – access to providers.

Read More

How Humana Improved Access and Outcomes

Posted by Brad Veach on Tuesday, August 15, 2017

Humana was looking for a way to enhance access to specialists and improve clinical outcomes across their provider network with a digital solution. Typically, coordinating referrals across a disparate provider network has many challenges: long delays between referral order and actual appointment, identifying appropriate specialists, inefficient appointment coordination and scheduling, and inability to track data in real time.

These challenges lead to poor patient experience, diminished access to care, wasted time, negative clinical outcomes, and increased medical costs.

Read More

Subscribe to Email Updates

Most Popular Posts


Featured Video

 Click to Watch