Self-service in healthcare is a game changer

Posted by Brad Veach on Tuesday, May 2, 2017

When’s the last time you booked a flight without knowing how much it cost?

If you’re like most people your answer is probably, “What?! Are you crazy?!” – In the information age it’s easy to compare options and find the best flight at the lowest cost using online services. For most industries this is the norm; consumers have knowledge prior to purchase about what it includes, how much it costs, and even how it compares to other options. However, when it comes to healthcare, consumers are forced to make uninformed decisions, and the cost is often times closer to that of an all-inclusive cruise around the Caribbean rather than a single flight!

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Stop outmigration with digital care coordination

Posted by Brad Veach on Tuesday, April 4, 2017

For too many providers, first-time patients fail to become repeat patients. How can we create a system that keeps patients in-network and coming back?

For starters, we need to align our processes with the digital age. Healthcare in particular is characteristically behind the times when it comes to meeting consumer demands. For many healthcare providers, booking follow up visits for patients still relies on three-way phone calls or merely handing the patient a slip of paper with some contact info. Digitizing the care coordination process can fix these issues. Specifically, it can organize and streamline data across in-network providers, while keeping the scheduling process both simple and intuitive.

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Operationalizing Referral Management

Posted by Brad Veach on Tuesday, March 21, 2017

 

Many practices do their best to ensure specialty appointments are being scheduled by their patients, that attendance is being tracked and when possible, that follow-through care is actually being provided. But with most specialists on disparate systems, it can be nearly impossible.

This does not have to be the case.

When your network of preferred providers are connected through a centralized, cloud-based platform, EHR fragmentation and phone-based workflows no longer short circuit your business.

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What our customers say

Posted by Brad Veach on Tuesday, March 7, 2017

 

How long does it take your patients to get from a primary care physician to a specialist?

Many organizations don’t know. 

Patients, however, are fully aware of the frustration of being handed a slip of paper and told to schedule their own consult. 

As a true thought leader in patient experience, Humana has set a new standard of enterprise-wide patient access that addresses this very issue.

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Humana’s innovative approach to improve clinical outcomes

Posted by Brad Veach on Tuesday, February 14, 2017

Coordinating referrals across a disparate provider network is broken.

Long lead times, finding the right provider, efficiently coordinating care, and tracking the timeliness and completion of appointments are everyday obstacles.

These challenges create a time-consuming process, a poor patient experience and untimely access to care. As a result, many patients experience long delays or simply do not follow through on these referrals - correlating to lower clinical outcomes and increased medical costs.

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The top priorities for health plans in 2017

Posted by Brad Veach on Tuesday, February 7, 2017

Quality, cost management, and the consumer experience.

The top priorities for health plans have never been clearer. 

As a result, the urgency to close gaps in care is more important than ever. When your plan is connected through a digital network, appointments with healthcare providers on disparate systems is seamless, and offers surprising advantages:

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How ACOs can improve care coordination

Posted by Brad Veach on Wednesday, February 1, 2017

The hallmark of an Accountable Care Organization (ACO) is the ability to effectively move patients within a tight provider network to expand timely access to care and improve clinical outcomes. 

But if ACOs continue to rely on the traditional path-of-least resistance 3-way phone appointments, or force the patient to shoulder the burden of referral management - ACOs will struggle to reduce costs. Correcting this situation can improve quality measures while sharply enhancing the patient experience both for the consumer and for the practice coordinators.

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Care coordination still reigns

Posted by Daniel Collins on Wednesday, January 25, 2017

Many people are still trying to interpret the executive order on the Affordable Care Act issued by President Trump on his first day in office. As a result, members of the health industry — particularly insurers — are nervous about its impact on their businesses, as well as the effect on the health care system in general. 

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