Care coordination still reigns

Posted by Daniel Collins on Wednesday, January 25, 2017

Many people are still trying to interpret the executive order on the Affordable Care Act issued by President Trump on his first day in office. As a result, members of the health industry — particularly insurers — are nervous about its impact on their businesses, as well as the effect on the health care system in general. 

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Saving Lost Appointments

Posted by Matt Berns on Friday, January 20, 2017

When you have access to your scheduling data, you will often be surprised by the types of trends that emerge. 

We recently sat down with one of our partners, a large health system, and noticed an interesting trend in their scheduling history. 14.6% of all open inventory that remained unbooked at appointment time -  was at one point booked and then cancelled 72 hours before the start time. In other words, almost 15% of unfilled appointments were being canceled with a three-day notice.

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What your EHR can’t do

Posted by Daniel Collins on Wednesday, January 11, 2017

An electronic health records system (EHR) is typically a healthcare organization’s largest IT investment. And generally by a wide margin.

EHRs have the potential to provide substantial benefits to physicians, clinic practices, and health care organizations. But when it comes to patient access, they are more limited than you realize.

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Look how HCA is using online scheduling

Posted by Daniel Collins on Friday, January 6, 2017

 

HCA Virginia Physicians is now offering online appointment scheduling in Richmond and Central Virginia. With a platform that is available 24/7, patients have control over when and how they schedule.

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Patient Experience 2.0

Posted by Evan Miles on Wednesday, December 28, 2016

 

How are the top health systems in the country redesigning Patient Experience (PX) today?

Jarrard, a healthcare communications firm, has a new study which surveyed more than 100 of the nation’s top health systems – including non-profit, investor-owned, children’s hospitals, academic medical centers, regional and national systems — and one theme consistently emerged: forward-thinking health systems are expanding their concept of PX well beyond the world of inpatient care.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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The next generation in closing gaps in care

Posted by Brad Veach on Tuesday, December 6, 2016

What if, instead of 3 way calls, you could close gaps in care with a click?

Network providers need a better way to manage members’ chronic conditions through preventive services that close care gaps with less friction. Here’s how it should work:

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Patient access is mission critical

Posted by Brad Veach on Friday, November 25, 2016

In a 2014 report, McKinsey and Company explains that patient access is a top strategic item for provider CEOs for three different reasons:

The need to transform outpatient performance to enable future growth. Better performance on access often facilitates improved clinician productivity (particularly in utilization, in which we have commonly seen improvements above 20 percent).

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