The top priorities for health plans in 2017

Posted by Brad Veach on Tuesday, February 7, 2017

Quality, cost management, and the consumer experience.

The top priorities for health plans have never been clearer. 

As a result, the urgency to close gaps in care is more important than ever. When your plan is connected through a digital network, appointments with healthcare providers on disparate systems is seamless, and offers surprising advantages:

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How ACOs can improve care coordination

Posted by Brad Veach on Wednesday, February 1, 2017

The hallmark of an Accountable Care Organization (ACO) is the ability to effectively move patients within a tight provider network to expand timely access to care and improve clinical outcomes. 

But if ACOs continue to rely on the traditional path-of-least resistance 3-way phone appointments, or force the patient to shoulder the burden of referral management - ACOs will struggle to reduce costs. Correcting this situation can improve quality measures while sharply enhancing the patient experience both for the consumer and for the practice coordinators.

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Care coordination still reigns

Posted by Daniel Collins on Wednesday, January 25, 2017

Many people are still trying to interpret the executive order on the Affordable Care Act issued by President Trump on his first day in office. As a result, members of the health industry — particularly insurers — are nervous about its impact on their businesses, as well as the effect on the health care system in general. 

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Saving Lost Appointments

Posted by Matt Berns on Friday, January 20, 2017

When you have access to your scheduling data, you will often be surprised by the types of trends that emerge. 

We recently sat down with one of our partners, a large health system, and noticed an interesting trend in their scheduling history. 14.6% of all open inventory that remained unbooked at appointment time -  was at one point booked and then cancelled 72 hours before the start time. In other words, almost 15% of unfilled appointments were being canceled with a three-day notice.

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What your EHR can’t do

Posted by Daniel Collins on Wednesday, January 11, 2017

An electronic health records system (EHR) is typically a healthcare organization’s largest IT investment. And generally by a wide margin.

EHRs have the potential to provide substantial benefits to physicians, clinic practices, and health care organizations. But when it comes to patient access, they are more limited than you realize.

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Look how HCA is using online scheduling

Posted by Daniel Collins on Friday, January 6, 2017

 

HCA Virginia Physicians is now offering online appointment scheduling in Richmond and Central Virginia. With a platform that is available 24/7, patients have control over when and how they schedule.

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Patient Experience 2.0

Posted by Evan Miles on Wednesday, December 28, 2016

 

How are the top health systems in the country redesigning Patient Experience (PX) today?

Jarrard, a healthcare communications firm, has a new study which surveyed more than 100 of the nation’s top health systems – including non-profit, investor-owned, children’s hospitals, academic medical centers, regional and national systems — and one theme consistently emerged: forward-thinking health systems are expanding their concept of PX well beyond the world of inpatient care.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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