Digital Care Coordination is the Future of Healthcare

Posted by Brad Veach on Tuesday, October 10, 2017

Digital care coordination is the application of smart technology to improve the appointment-making experience for healthcare patients and providers, and there is no question that every practice will someday embrace it. The myriad of short- and long-term benefits of the technology, as described below, far outweigh any growing pains and start-up costs.

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5 benefits for IPAs when connected by a digital network

Posted by Brad Veach on Thursday, August 3, 2017

Independent physician associations have popped up all over and with good reason. They help doctors retain independence while collaborating with other practices and using their combined voice to achieve better leverage in the marketplace. Together they can work to negotiate contracts, reduce overhead and pursue business alliances.

Although strategic affiliation helps IPAs pursue business opportunities, how can they overcome the disparate nature of their alliance and meet the needs of their contractors and patients?

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5 ways to reduce no-shows

Posted by Brad Veach on Tuesday, June 20, 2017

In a recent New York Times article, Dr. Barron Lerner, M.D, stated, “when I schedule tests and follow-up visits, I expect that they will occur. As such, one might assume that there are foolproof systems in place to ensure follow-up. Yet this is far from the case.” He goes on to say, “from a legal perspective, rescheduling needs to occur”.

Patients are missing appointments, and then they are taking legal action against their doctor when bad things happen. Clearly, reducing no-shows, especially for referral appointments, is vital to delivering quality health care. Moreover, failing to do so not only creates gaps in care, but also creates a dangerous legal gray area that it’s best to avoid.

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Self-service in healthcare is a game changer

Posted by Brad Veach on Tuesday, May 2, 2017

When’s the last time you booked a flight without knowing how much it cost?

If you’re like most people your answer is probably, “What?! Are you crazy?!” – In the information age it’s easy to compare options and find the best flight at the lowest cost using online services. For most industries this is the norm; consumers have knowledge prior to purchase about what it includes, how much it costs, and even how it compares to other options. However, when it comes to healthcare, consumers are forced to make uninformed decisions, and the cost is often times closer to that of an all-inclusive cruise around the Caribbean rather than a single flight!

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Stop outmigration with digital care coordination

Posted by Brad Veach on Tuesday, April 4, 2017

For too many providers, first-time patients fail to become repeat patients. How can we create a system that keeps patients in-network and coming back?

For starters, we need to align our processes with the digital age. Healthcare in particular is characteristically behind the times when it comes to meeting consumer demands. For many healthcare providers, booking follow up visits for patients still relies on three-way phone calls or merely handing the patient a slip of paper with some contact info. Digitizing the care coordination process can fix these issues. Specifically, it can organize and streamline data across in-network providers, while keeping the scheduling process both simple and intuitive.

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Saving Lost Appointments

Posted by Matt Berns on Friday, January 20, 2017

When you have access to your scheduling data, you will often be surprised by the types of trends that emerge. 

We recently sat down with one of our partners, a large health system, and noticed an interesting trend in their scheduling history. 14.6% of all open inventory that remained unbooked at appointment time -  was at one point booked and then cancelled 72 hours before the start time. In other words, almost 15% of unfilled appointments were being canceled with a three-day notice.

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Look how HCA is using online scheduling

Posted by Daniel Collins on Friday, January 6, 2017

 

HCA Virginia Physicians is now offering online appointment scheduling in Richmond and Central Virginia. With a platform that is available 24/7, patients have control over when and how they schedule.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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