How health plans can use self-scheduling

Posted by Mary Tackbary, RN, MSN on Tuesday, May 9, 2017

No one can argue that self-scheduling of provider appointments is a bad idea. It is like Uber – once someone does it, they keep doing it and won’t go back to the old way. It provides a convenient and fast way to book appointments and corrects a persistent source of frustration and complaints related to access. And as a bonus it improves quality and reduces costs.

However, it isn’t easy for a health plan to determine the best role they should play with this technology. There are many options:

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Empower online scheduling with business rules

Posted by Brad Veach on Tuesday, April 18, 2017

Chances are, if you ask a provider to open their schedule for patients and other providers to access at will, they’re going to say, “No”.

“But”, you might say, “this is going to bring more patients and more revenue to you and your practice!”

Doesn’t matter. The answer is still, “No”.

While it may seem confusing or hard to understand why a provider wouldn’t want more revenue, the truth is that they have good reasons to say no. If patients and other providers have unrestricted access to a provider’s calendar, then the provider loses control.

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Operationalizing Referral Management

Posted by Brad Veach on Tuesday, March 21, 2017

 

Many practices do their best to ensure specialty appointments are being scheduled by their patients, that attendance is being tracked and when possible, that follow-through care is actually being provided. But with most specialists on disparate systems, it can be nearly impossible.

This does not have to be the case.

When your network of preferred providers are connected through a centralized, cloud-based platform, EHR fragmentation and phone-based workflows no longer short circuit your business.

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What our customers say

Posted by Brad Veach on Tuesday, March 7, 2017

 

How long does it take your patients to get from a primary care physician to a specialist?

Many organizations don’t know. 

Patients, however, are fully aware of the frustration of being handed a slip of paper and told to schedule their own consult. 

As a true thought leader in patient experience, Humana has set a new standard of enterprise-wide patient access that addresses this very issue.

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How ACOs can improve care coordination

Posted by Brad Veach on Wednesday, February 1, 2017

The hallmark of an Accountable Care Organization (ACO) is the ability to effectively move patients within a tight provider network to expand timely access to care and improve clinical outcomes. 

But if ACOs continue to rely on the traditional path-of-least resistance 3-way phone appointments, or force the patient to shoulder the burden of referral management - ACOs will struggle to reduce costs. Correcting this situation can improve quality measures while sharply enhancing the patient experience both for the consumer and for the practice coordinators.

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Look how HCA is using online scheduling

Posted by Daniel Collins on Friday, January 6, 2017

 

HCA Virginia Physicians is now offering online appointment scheduling in Richmond and Central Virginia. With a platform that is available 24/7, patients have control over when and how they schedule.

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Patient Experience 2.0

Posted by Evan Miles on Wednesday, December 28, 2016

 

How are the top health systems in the country redesigning Patient Experience (PX) today?

Jarrard, a healthcare communications firm, has a new study which surveyed more than 100 of the nation’s top health systems – including non-profit, investor-owned, children’s hospitals, academic medical centers, regional and national systems — and one theme consistently emerged: forward-thinking health systems are expanding their concept of PX well beyond the world of inpatient care.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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