How to close more gaps in care with digital care coordination

Posted by Brad Veach on Tuesday, July 18, 2017

Pay-for-performance incentives are impacting health plans’ bottom lines. To maximize these incentives, health plans need to improve quality scores by closing more gaps in care. Population health vendors have come a long way in identifying those gaps and then taking action to close them, but often times it all falls apart on the last step.

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9 ways to fix patient access

Posted by Daniel Collins on Thursday, December 22, 2016

1. Despite the rise of on-demand services like AirBnB and Uber, there are many reasons why healthcare lags behind the tech advancements of other industries. To see how consumer demand is reversing this, and helping revolutionize the way patients access care, read Health IT Outcomes’ article on “Matching Patients With The Right Provider”.

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When population health and patient engagement work together

Posted by Daniel Collins on Wednesday, November 30, 2016

The Population Health Alliance defines engagement as, “when an individual performs sustained actions toward achieving optimal health and well-being.” As an example, a person living with diabetes could be considered engaged when they “actively participate and collaborate in their treatment plan, expend effort learning as much as they can about their condition and practice routine self-care.”

With this in mind, how can population health efforts tap into the benefits of patient engagement? Our own Chris Lukasiak has a recent article in Beckers that attempts to answer this question.

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What is Decision Support?

Posted by Chris Lukasiak on Wednesday, October 5, 2016

Is it possible to automate the process that guides patients to the right healthcare appointment?

The concept is often referred to by different names, such as decision support, guided search, intelligent scheduling and others.

While many providers offer a way to search for the clinically appropriate physician online, the purpose of decision support is to surface the best available appointment slot with the right physician.

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First impressions count: improving the patient experience

Posted by Chris Lukasiak on Thursday, August 18, 2016

It’s no surprise that 87% of healthcare leaders have noted patient satisfaction as the top priority for their organization (source: HIMSS 2015 Leadership Survey).

According to an Accenture report, the average time to complete a scheduling call was 8.1 minutes—three minutes longer than the national average call length. This call time also exceeds the cross-industry best practice of 3.7 minutes, topping both cable industry (5.4 minutes) and banking industry (3.7 minutes) averages.

The report also found that

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How can online scheduling reduce cost?

Posted by Daniel Collins on Tuesday, July 19, 2016

The IHI Triple Aim is a framework that attempts to optimize three broad categories of health system performance. The goal is to simultaneously pursue improvements in each of these places:

  • Patient experience
  • Population health
  • Per capita cost of health care

We have recently looked at how online appointment scheduling improves the patient experience and also how it elevates population health efforts. But how can it reduce the per capita cost of health care?

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What if you could improve completion rates by 5x?

Posted by Brad Veach on Tuesday, July 12, 2016

As more emphasis is placed on preventative care, health plans are deploying population health tactics to better serve their members. Call centers remain a steady player in these new strategic approaches, but plenty of areas are open for improvement.

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How can online appointment scheduling elevate population health efforts?

Posted by Chris Lukasiak on Friday, June 10, 2016

Traditional care management relies on people. People who are typically involved in a routine of time-intensive tasks. Often, these are repetitive but require high-level involvement from a live operator.

Consider the standard model where care managers call patients to connect on care plans and needs, and then must perform multiple steps to coordinate the follow up referral appointment. 

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