Patient access is mission critical

Posted by Brad Veach on Friday, November 25, 2016

In a 2014 report, McKinsey and Company explains that patient access is a top strategic item for provider CEOs for three different reasons:

The need to transform outpatient performance to enable future growth. Better performance on access often facilitates improved clinician productivity (particularly in utilization, in which we have commonly seen improvements above 20 percent).

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Scheduling online? Hint - ask your patients questions

Posted by Daniel Collins on Tuesday, November 8, 2016

Not all appointment types can be booked online. Nor should they be. But the majority of appointment types can be offered online. Especially for primary care like OBGYN, PCP, Peds, and basic Cardiology.

One reason they have not been offered online in the past is because providers have lacked the ability to guide patients to the right appointment types without first gathering the basic patient information by scheduling staff.

In other words, providers need a way to digitize the scheduler’s interview process before enabling the online application.

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Patient Access - it's about time

Posted by Daniel Collins on Thursday, November 3, 2016

The New York Times recently took a look at why the U.S. still trails many wealthy nations in access to care and argued that while the Affordable Care Act has helped reduce the number of uninsured Americans, it has done little to improve timely access to care:

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What is Decision Support?

Posted by Chris Lukasiak on Wednesday, October 5, 2016

Is it possible to automate the process that guides patients to the right healthcare appointment?

The concept is often referred to by different names, such as decision support, guided search, intelligent scheduling and others.

While many providers offer a way to search for the clinically appropriate physician online, the purpose of decision support is to surface the best available appointment slot with the right physician.

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Online scheduling is no longer just a nice-to-have

Posted by Chris Lukasiak on Friday, September 9, 2016

Improving patient access is our mission. That’s our thing. It’s the reason our company exists. Make the scheduling experience easy. For everyone.

If you’ve ever tried to book an appointment, the above video illustrates an experience that nearly everyone can relate to. We won’t lie, it’s terrible. We’re here to change that.

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Improving HCAHPS, the patient experience and profit margins all at once

Posted by Daniel Collins on Friday, September 2, 2016

A 2015 study by Accenture found that hospitals offering a superior patient experience achieve 50% higher net margins.

The research also confirms the correlation between superior patient experiences and higher margins is true for hospitals of every type and size.

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Consumers don't want a revolution

Posted by Daniel Collins on Friday, August 5, 2016

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Improving the Patient Experience (before they even show up)

Posted by Daniel Collins on Friday, July 8, 2016

Traditional attempts to improve the patient experience focus on the services that deliver quality healthcare. For instance, programs are built to strengthen customer service, overall quality assurance, or even redesign the physical space of the facility. These are important considerations, and very likely will impact the patient experience for the better.  

But what is missing in this picture is the very thing that gets patients in the door in the first place.

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